|Ordering Information and Policies|
ORDER INFORMATION & POLICIES
What You Need to Know "Just in Case"
ORDERING & PAYMENT:
If we are out of stock on an item we will notify you
immediately to let you know if there are possible substitutions or when
we expect to be restocked.
You have 15 days from the time you receive your order to return merchandise. Before returning merchandise you must contact Ancient Games to get a return authorization number that is to be put on the outside of the shipping box. Merchandise must be sent freight prepaid and insured by means of a carrier that supplies a trackable number. All items must be in their original packaging in new, resaleable condition. You will be refunded your full purchase price (not including shipping). We will pay for the shipping for defective items or errors in shipping that are our fault.
Because of the fragile nature of some items such as chess boards, we use styrofoam packing materials strategically placed to prevent impact damage during shipping. Each board is inspected before being sent out. When returning items such as this they must be packed with the original packing materials and packed in the same way they were delivered.
We are careful to use packaging that exceeds UPS guidelines. For goods damaged during shipment you must notify Ancient Games within 72 Hrs. of delivery.
We do not pass any information to any third parties nor do we sell any names to customer lists.